Are you going to participate in Dine Out?

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I'm newly involved with a charity called "No Kid Hungry," through Tomversation, my comic strip. I wrote a blog story about how we hooked up here at Tomversation. Anyway, from September 16 to 22, the annual Dine Out for No Kid Hungry kicks off. I am asking local restaurants to participate.

This is a nationwide event where restaurants develop creative promotions to raise money for Share Our Strength's No Kid Hungry campaign to end childhood hunger in America. I am asking local restaurants to get involved, there is no cost to you. 

I thought the figure was eight million, but it's actually double -- 16 million kids in America live with the threat of hunger every day! And if it's not them, it's their parents, who will give up a meal or two or three in order to feed their children. That's daily, in the United States!

The dollars raised through Dine Out For No Kid Hungry support the No Kid Hungry campaign to help ensure that every child in the U.S. gets the healthy food they need, every day.

This is a fundraiser, but no financial commitment is required to participate. Decide how to raise funds during the week of September 16-22 and you can go longer if you wish. Many restaurants find success with customer driven promotions, where you reward your customers for making donations. For example, if a customer makes a $1 donation, reward them with a $2 coupon they can use on a future visit. Simple menu promotions are also popular, and are a good way to introduce a new or special menu item, or entice customers to order a dessert or appetizer –just tell them how much of the purchase price you will donate to the No Kid Hungry campaign.

Visit the Participant Resource Center, found in the upper right-hand corner of DineOutForNoKidHungry.org to find case studies, downloadable templates, materials and training guides to help you promote your participation.

Engage and train your staff, promote the event and run your promotion September 16-22, 2012 or longer.

Register here: www.DineOutForKidHungry.org. There is no cost to sign up.

You gonna vote today?

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So many people are talking about a change of leadership in the comments section. They want to know when elections are and they want to vote out certain people.

I hate to break it to all of you, but the people (or person) you want to vote out was in the November elections, that was eight months ago and speaking of eight, only 8% of the registered voters actually voted! That's 92% of the voting public that couldn't be bothered.

Election day was a beautiful sunny, November day, about 75 degrees and perfect. The whole two weeks of early voting before that basically had the same weather, yet only 8% voted.

Did you vote in November, will you vote today?

Yup, now is your chance for the lackluster turnout in November. Today is election day, the county Mayor is up for election, so is the Property Appraiser for each district, the State Attorney, School Board members and judges. There's even the repeal of the pit-bull ban in Miami-Dade County which is up for vote.

Our friend Carlos Lopez-Cantera, who was our State Rep. for many years is running for Property Appraiser in our district, hope you vote for him, he's an honest guy and does a lot of good for our neighborhood.

See you at the polls.

Look where you're baby stepping

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When you're starting out from scratch, it's hard to predict what you're going to need. I just moved into a new apartment, and my kitchen cupboards are empty because I've decided that I'm not going to even try to predict what I might need in the future. The way I intend to re-acquire the supplies I'll need is by doing stuff.

I mean, sure, there's cooking oil, salt, and pepper. But for a little more exotic Chinese cooking, I'll need some sesame oil or star anise. Beyond the basics that I'm certain I'm going to actually use, it's impossible to predict what other odds and ends I will personally end up using. And soliciting advice from others in the past hasn't been good for me: what works for other people often does not work for me.

For me, the only way I have been able to know — with certainty — what I'll need is to actually start trying to do things. If I'm trying to figure out which ingredients I'll need to cook a meal, I just start trying to cook. If anything is missing, its absence becomes readily apparent.

These are kind of like kitchen use cases, if we're going to resort to software development parlance. It's like I'm going agile, or adopting Test Driven Development with my cooking processes. I could theoretically start out with nothing at all — to illustrate the method theoretically, I actually should start from nothing. I would soon find that I need a cutting board, a knife, and whatever ingredients my recipe calls for. For a basic meal I would also find that cooking oil, salt, and pepper come in handy.

After cooking a basic meal, I know with confidence that I have everything I need to cook — wait for it — a basic meal. That common use case is taken care of and I can cook basic meals in the future with confidence. Now, what if I were to go ethnic? I'd soon run into some cases where I'd need to stop and get some more ingredients.

The idea is that, after a while, I would eventually be able to confidently prepare a broad range of meals. This confidence is rooted in the knowledge that I have verified that I have everything needed — by actually having done it in the past.

Of course, it's possible to carry out this kind of method to absurd extremes. If you know for sure you're going to need it, then make a note and take care of it. Be reasonable in what decisions you leave for later and which ones you can make now. In the cooking example, it's great for didactic purposes to start from scratch, but in practice it's dumb not to have the basics like cooking oil or a cutting board.

What about when developing software? You can leave scalability concerns for later if you're just starting to write a web application, but no matter what, you are going to need a machine and a relational database. (If you're writing something, like an offload server, because it needs to be scalable, then you damn well better take scalability into account.) To maintain your sanity, it might even help to sketch out a data model. Take baby steps, but know where each step will end. Don't be content with merely knowing that your foot will be in the air and then end up somewhere on the ground at some point. After all, this nebulous "goal" can just as easily be achieved by tripping and falling.

Small business owners: don't be a jerk

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My girlfriend Sophia is an assistant manager at Abercrombie and Fitch, and is thus bombarded with more than her fair share of rude customers. One story she told me this week was about a woman who went ballistic after asking to try on one of the mannequins' jackets and being told no.

Now, people are just crazy, and Sophia has told me many stories like this before. What was so different this time?

Well, the crazy lady played the business owner card: if it were her store, she would have gladly taken the jackets off the display mannequins. This know-it-all "business owner" then proceeded to hound Sophia for her full name and pressed her for her employee ID so she could file a formal complaint, and refused to go through the normal channels.

It is precisely this self-serving arrogance and provincial, narrow-minded ignorance that keeps small business owners from being taken seriously. As a former small business owner myself, I know that the burden is heavy: you've got to worry about employees, customers and growing your business. On top of that, you have the responsibility to make sure any legal paperwork is in order and that taxes are taken care of. But just because you're able to handle this does not mean that you know all there is to know, and that your way of doing things is the only way.

In response to this growing sense of self-importance, here are three things to keep in mind. (I use these reminders to keep myself in check, too.)

a) Rules and processes have a place, even if you choose to forgo them. As a small business owner, you can get by with fewer rules and processes in place. In fact, in most cases you do much better when you're flexible. But larger businesses have a much harder time being flexible; it's not impossible, just much harder. They have to manage everything more strictly in order to hold together the larger whole. A little sloppiness in your store can be passed off as "charming." In a national chain where customers expect extreme tidiness and consistency, that sloppiness is not charm. It is chaotic, and it is poor business.

b) Not everyone enjoys the same latitude to call the shots as you do. You may be your own boss, but most people have someone else to answer to. I've found that being a business owner, seeing the bigger picture, and having the power to remedy things has turbocharged my ability to take the initiative, even after going back to working for someone else. Still, despite having passion for my line of work and understanding its larger implications, I have much less scope to make important decisions. In large companies, even CEOs don't wield absolute power, because they have a board of directors and shareholders to please.

c) You are not special, so don't expect special treatment. A couple of years ago, I received a parking ticket by mistake. I knew that I had moved my car in time, and so I decided that I would write in to contest it. One of my co-owners suggested that I take a tough stance and mention that I was a business owner — as if that had anything to do with my guilt or innocence. I mentioned it anyway, thinking that a little reminder about my contribution to the community wouldn't hurt. Still, I didn't want to rely on that mostly irrelevant fact, so I put much more effort into stating the facts of the case. I drew a diagram of where I had parked, when I had moved my car, when I had been ticketed, and why it was a mistake. In the end I got the ticket waived, but I have a good hunch it had more to do with stating the facts than mentioning that I was a "business owner."

My automobile's cooling system and its plastic parts

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I've learned a lot about my car's cooling system over the past couple of weeks. There's nothing like the prospect of a melted engine to focus the mind. Typically, I would be content to leave it to the mechanic, but the cooling system has many moving parts, and I'm the one who sees firsthand all the symptoms when driving it in various situations.

At the very least, anyone in my position would have to take careful note of which circumstances triggered certain events. Such diagnostic tips can help the mechanic narrow things down so that he won't charge you as much for diagnosing the problem. Ideally, we'd also prefer that he fix everything that's wrong with a component as vital as the cooling system.

I've had to watch the reading on the temperature sensor, for one. The key is to never let the needle hit the red zone at the top of the temperature gauge. If it does, your engine's head gasket and other crucial parts are in critical danger of melting, distorting, or breaking. The repairs for those problems are much more expensive than those to the cooling system.

When I went to the mechanic this morning, I took in various observations that would help him narrow down the problem and know where to look. I noticed that the fans were going full speed because of the higher running temperature, so I told him that the fans were extremely loud after a short drive. From various sources online, I made sure to observe any difference between city driving and high speed freeway driving, but there was none, so this meant there was one less option to consider.

With the cooling system in my car, things have been failing left and right in a sort of chain reaction as the increased running temperature of the car's engine puts a lot of parts under extra stress. Whatever parts failed and needed replacing were just worn out and should have been replaced long ago. Rubber rings had become as hard as plastic. One plastic pipe had become so brittle from age that it broke off; I had to re-fasten the hose clamp just to keep the engine running cool enough to drive to the mechanic. Metal parts such as the thermostat housing and the water pump showed signs of corrosion; in the case of the thermostat, it wouldn't open to let coolant flow as it should.

The mechanic told me some interesting tidbits while we were ruminating aloud on the absurdity of car makers — including Daimler and BMW — using so many plastic parts all over the cooling system. According to him, the move towards plastic parts is justified by lower cost of materials and making the car lighter so the engine doesn't have to pull as much weight. One thing he observed was the increasing failure rate of newer cars — and he said it wasn't unusual for people with new cars still under warranty to come to his shop with worn out plastic parts.

Suffice it to say, that made me very hesitant about paying a premium for a newer model Mercedes-Benz or a BMW. If I end up buying a new car soon, it may well be a Hyundai, a Honda, or a Toyota. If everyone's using plastic parts, I may as well pay less.

In any case, I'm surprised that my old car has lasted this long, considering the long distances I drive on a regular basis. It's a 1996 Mercedes-Benz C220. I've been very fortunate to have the car running within its prescribed temperature limits, despite all the hand-wringing and pulling over to the side of the road, fraught with worry.